Your privacy matters to us at The Newbury Hotel and this is a clear and concise summary of how we use the data supplied by you, in relation to enquiries, purchases, and ways you subscribe to our service(s).
We actively encourage you to read our privacy terms and if you have any questions or queries in relation to our privacy practices, please contact us at email@example.com
What information do we collect?
- Email Address
- Phone Number
- Previous Bookings
- Contact Preferences
- Any other information provided to us in our booking reservation forms
- Any other information provided to us in our online contact and sign-up forms, or by email.
We collect only the relevant information you supply on contact forms on our website or when you email us or contact us requesting to be included in our marketing/sales promotions or complete entry into competitions or offers from us.
Further when you place a booking with us we collect details including, name, client details, address, phone number, email address and other contact details that you supply, together with details of any booking(s) placed with us by you. This information is used for the purpose of fulfilling any booking(s) placed by you and communication with you in connection with your account with us.
This information may also be used to communicate with you about events, or promotional offers.
We may forward your relevant information to a third party if required; solely for the purpose of providing our service to you. These third parties are not permitted to share this information for any other purpose.
We may also use this information to contact you via email or marketing promotions by letter, by email or online. You may choose to unsubscribe to our marketing services by emailing unsubscribe to firstname.lastname@example.org quoting the email address you received the marketing information at. We commit to discontinue sending you marketing and sales promotional information on receipt of such notice.
We retain your details for accounting and transaction of business with you.
We retain your information for between 6 and 7 years in compliance with Irish Law and Revenue compliance. Should you not have had a business transaction with us after this period we will remove your contact details when updating our contact lists. We will continue to retain your information on our systems until you so request or when we decide to update our contact lists.
Once information is no longer required for the above reasons, we remove your personal details from our database.
We do not process financial transactions for your bookings online. All transactions are carried out through third-party payment services such as Paypal, or any other payment services company we may utilise on our website for such transactions.
What legal basis do we have for processing your personal data?
We process your information with your consent in compliance with the General Data Protection Regulations, s. 71 of the Data protection Act 2018, and any other applicable data protection legislation, regulations and any amendments thereafter in this jurisdiction.
Consent can be withdrawn by you at any time by contacting us on email@example.com
When do we share personal data?
Your data is only available to authorised and relevant staff and our legitimate third-party suppliers, who will treat your personal data, in the same manner as outlined in this document.
Otherwise we will only disclose your personal data under Irish and EU legislation as required by law.
All forms and orders you place on our website are done on encrypted forms, to protect your privacy.
Where do we store and process personal data?
How do we secure personal data?
All data entry on the website is secured through https encryption. Our Hosting Service has a high level of hacking security together with our web developers placing a range of security plugins to protect against unauthorised access to personal information.
All authorised staff are trained to safely log in and out of the website management area and all staff are trained in respecting client’s privacy. We conduct bi-annual security reviews with our website service provider.
How long do we keep your personal data for?
The GDPR requires you to retain data for no longer than reasonably necessary. When you place an order on our website, we gather your personal information and that order details. For regulatory reasons we keep this data for between 6 and 7 years (or longer in case of dispute or legal issue), after you are no longer contracted with us, after which we delete your order details. If you remain subscribed to our marketing/sales information contact systems, we continue to keep your personal data until such time as you unsubscribe by emailing firstname.lastname@example.org or if you contact our data controller requesting to have your personal details removed.
Online data is removed from our server and system. Printed data is securely destroyed.
Your rights in relation to personal data
Under the GDPR, we respect the right of data subjects to access and control their personal data. We respect your rights to access to personal information , correction and deletion / withdrawal of consent (if processing data on condition of consent), data portability, restriction of processing and you should contact us at email@example.com if you would like us to implement any of the above. Once we have satisfied ourselves with the authenticity of the request, we will not unreasonably refuse any such request. Please note that outside of this you are free to raise a complaint with the Information Commissioner’s Office.
We will not delete data on request if in breach of the laws of Ireland or the EU or breaches of regulatory requirements. In such an event we will explain the reasons why. If for any reason your request, exposes a third party’s personal information, this information will not be included in the data provided to you by us.
How to contact us?
If you have any queries or questions please contact firstname.lastname@example.org to get in touch if you have questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint.
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